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June Howard, Cary, NC

ACH Draft and Credit Card Payment Options

Challenge:

Orthodontists set up payment schedules trusting that payments will be made on time each month. In reality, patients may choose to put orthodontic payments at the bottom of their priority list.

Solution: OrthoBanc's Payment Drafting

Most orthodontists say they have very little delinquency. Often what they mean is that they have very few accounts that are deemed uncollectible. Many practices have a real delinquency rate of 5 to 8 percent when consideration is given to the number of payments that are not paid on time. When a practice sets up a payment plan and issues coupon books or sends statements, control over when the payment is made is in the hands of the responsible party.

Some people send in their payment on-time each month, but others choose to wait until it is convenient or delay payment until the next scheduled visit. If these outstanding accounts (often as high as 5 to 8 percent) are being managed, considerable time is being expended making contact with each responsible party. If they are unmanaged, the risk is high that these accounts may become uncollectible.

Using OrthoBanc payment drafting and the presentation skills we teach, a practice schedules payments to be automatically debited from the responsible party's account each month. This means that the orthodontist is in control of payment frequency. It is no longer necessary to wait until the responsible party determines it is convenient to make the payment. There is no more waiting until all the other bills have been paid. The end result is a practice that is in control of the payment process with very little delinquency and improved cash flow.

  • OrthoBanc can draft monthly payments from checking accounts, savings accounts, credit cards, or flex spending accounts.
  • OrthoBanc has a relationship with Visa, MasterCard, Discover, and American Express. Due to our high transaction volume, our credit card discount rates are very competitive.
  • OrthoBanc's employees are experienced in handling ACH (check) and Credit Card transactions. We have a team devoted to payment processing. Our systems are designed to ensure speed and accuracy, saving you both time and money.
  • OrthoBanc also handles all contact regarding payments. We know immediately when a transaction fails and our courteous staff makes contact with the individual to reschedule the payment. Our system tracks expiration dates and lost or stolen credit cards to handle most issues without any delay. In other words, we do the work for you.